2019 Leaders Day Talk | 46:03 | Leadership & Strategic, Marketing & Growth, Operations & Facilities
Summary
This talk by Elizabeth Dixon, the manager of hospitality at Chick-fil-a, connects Chick-fil-a’s famous customer service policies to hospitality at for leaders at Classical Christian Schools.
Speaker
Elizabeth Dixon is the manager of hospitality at Chick-fil-A, Inc. in Atlanta, Georgia. She is currently leading the hospitality strategy for the organization . Elizabeth’s team focuses on ensuring Chick-fil-A guests feel cared for during their experiences. Rooted in who Truett Cathy, founder of Chick-fil-A, was as well as the corporate purpose of Chick-fil-A, hospitality is foundational to the organization—a foundation that is brought to life as over 140,000 amazing Chick-fil-A team members care for and serve 3 .2 million guests daily . As a serial “intrapreneur” and entrepreneur, Elizabeth has led the development of the Chick-fil-A wellness program, several Chick-fil-A human resource programs, as well as starting various small businesses outside of Chick-fil-A. Elizabeth has a BS from Liberty University, as well as an unofficial degree from the “David School of Business”—a family education program started by her father that includes an entrepreneurial award that is given each year by nomination . In her leisure time she enjoys quality time with her husband, John, her two toddlers—David & Ansley, hosting friends and family in their home, and anything outdoors—triathlons, scuba diving, hiking, and surfing.
Additional Materials
The Association of Classical & Christian Schools presents Repairing the Ruins, the ACCS annual conference, copyright ACCS. You may make additional copies of this recording for use by your school but please do not sell any copies of the recording, or post it on the internet.
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